Booking Terms & Conditions

Your contract is with David and Gill Gravestock, [“us” in these Booking Conditions] for the property known as Bills-House, [“the property”]. References to “you” or “your” are references to the person making the booking and all members of the holiday party. These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

Making your booking

Following your enquiry we have issued our Booking Contract for you to complete and return with a 1/3 deposit, also enclosed are our Terms and Conditions. The contract between us will be formed following your acceptance of our Terms and Conditions, acknowledged by returning a completed Booking Contract and our acceptance of the details contained therein. We will issue an email receipt and confirmation of your booking. We reserve the right to refuse any booking prior to accepting the deposit. Please note your initial deposit is only refundable if you cancel your booking within 7 days following our email confirmation and acknowledgement by us. You should carefully check the details on the Booking Contract and inform us of any errors or omissions.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Paying for your booking

You are required to send to us your payment for the balance of the Rental at least 6 weeks prior to the Arrival Date as set out in our Booking Contract. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you. We also require a £200 damage deposit – refundable within 10 days after the check out from your stay. Unless the property manager reports an issue, we will automatically initiate transfer of the refund.

If you cancel or amend your booking

If you need to cancel or amend your booking please telephone your instructions as soon as possible for us to consider. This must be confirmed by us both in writing or by email for the amendment to take effect [postal address/email address as shown on the Booking Contract]. If you cancel your booking within 7 days of receiving our written confirmation we will refund the balance of any money you have paid us. If you cancel your booking less than 6 weeks prior to the Arrival Date we reserve the right to retain the Initial Deposit.

If we cancel or amend your booking

We would not expect to have to make any changes to your booking. If this does happen we will contact you as soon as is reasonably practical and inform you of the changes. If it is necessary to cancel your booking we will refund the balance of any money you have paid us.

Your accommodation

You can arrive at your accommodation after 15.30 hours on the Arrival Date of your holiday and you must leave by 10.30 hours on the Departure Date.

Your obligations

You agree to comply with Regulations set out in the Booking Contract, attached to these terms and conditions, and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels in good condition.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or any other occupier of adjoining or neighbouring properties.

There is also the expectation you will use the facilities correctly and be responsible for your own safety during your stay. (any problems or concerns about any appliance or equipment should be reported to the owner immediately).

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage is caused by our negligence.

Overseas guests agree to ensure that each member of the party is covered by comprehensive travel insurance, [including cancellation, flight delays, loss and damage to baggage and other property] and health insurance, [including evacuation and repatriation coverage if required].

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

Complaints

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days from your departure date.

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us, or our representatives, if any problem arises so that it can be speedily resolved. It is often extremely difficult [and sometimes impossible] to resolve difficulties properly unless we are promptly notified. In particular, complaints of a transient nature [for example, regarding preparation or heating of the Property] cannot possibly be investigated unless registered whilst you are in residence.

Our liability

We are fully insured for self-catering lets in respect of letting this Property. Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to a full refund of the cost of the Rental of the Property should the holiday not take place. This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Law

The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the courts of England and Wales.